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Terms and conditions (T&C) are a critical component of any business, providing a clear framework for the services offered and the responsibilities of both the service provider and the customer. At Kayra Packers & Movers, our T&C document outlines the rules, obligations, and legal agreements between us and our clients. This comprehensive guide details the various aspects of our terms and conditions, ensuring transparency and understanding for all parties involved.
Introduction
Purpose
The purpose of this Terms & Conditions document is to:
- Define the legal relationship between Kayra Packers & Movers and our clients.
- Outline the responsibilities and expectations of both parties.
- Ensure clarity and transparency in all transactions and services provided.
Scope
These terms and conditions apply to all services offered by Kayra Packers & Movers, including but not limited to:
- Local and long-distance moving
- Packing and unpacking services
- Storage and warehousing
- Vehicle transportation
- Commercial and residential relocation
- Specialized moving services
General Terms
Acceptance of Terms
By engaging our services, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use our services.
Amendments
Kayra Packers & Movers reserves the right to amend these terms and conditions at any time. Any changes will be posted on our website, and continued use of our services after such changes constitutes acceptance of the new terms.
Services Offered
Description of Services
Kayra Packers & Movers provides comprehensive moving services, including packing, loading, transportation, unloading, unpacking, and storage. We cater to both residential and commercial clients, ensuring a seamless and efficient moving experience.
Service Availability
Our services are available subject to scheduling and availability. We strive to accommodate all clients, but there may be instances where we are unable to provide services due to high demand or other constraints.
Client Responsibilities
Accurate Information
Clients must provide accurate and complete information regarding their moving requirements, including addresses, inventory of items, and any special instructions. Failure to provide accurate information may result in delays, additional charges, or cancellation of services.
Packing and Preparation
While we offer packing services, clients who choose to pack their belongings must ensure that all items are securely packed and labeled. Kayra Packers & Movers is not responsible for any damage resulting from improper packing by the client.
Access and Safety
Clients must ensure that there is clear access to the pickup and delivery locations. This includes securing any necessary permits, ensuring that pathways are clear, and notifying us of any potential obstacles or hazards.
Payment Terms
Pricing and Quotes
We provide detailed quotes based on the information provided by the client. Our pricing includes charges for labor, transportation, packing materials, and any additional services requested. Quotes are valid for a specified period and may be subject to change based on final requirements.
Payment Methods
We accept various payment methods, including credit cards, debit cards, and bank transfers. Payment terms and due dates will be specified in the service agreement.
Deposits and Cancellations
A deposit may be required to secure your booking. Cancellations made within a specified period prior to the scheduled service may be subject to a cancellation fee, as outlined in the service agreement.
Liability and Insurance
Limited Liability
Kayra Packers & Movers is liable for any damage or loss resulting from our negligence during the moving process. However, our liability is limited to the declared value of the items or the amount specified in our insurance policy, whichever is lower.
Insurance Coverage
We offer various insurance options to provide additional protection for your belongings during transit. Clients are encouraged to choose the appropriate coverage level to ensure adequate protection.
Exclusions
Our liability does not extend to:
- Items packed by the client
- Perishable goods, plants, and pets
- Cash, jewelry, and other valuables unless declared and agreed upon
- Damage resulting from natural disasters, accidents, or circumstances beyond our control
Dispute Resolution
Complaints
We strive to provide the highest level of service. If you have any complaints or concerns, please contact our customer service team immediately. We will work to resolve any issues promptly and fairly.
Arbitration
In the event of a dispute that cannot be resolved through mutual agreement, both parties agree to submit to binding arbitration in accordance with the rules of the relevant arbitration body. The decision of the arbitrator will be final and binding.
Privacy and Confidentiality
Data Protection
Kayra Packers & Movers is committed to protecting your personal information. We collect, use, and store your data in accordance with our Privacy Policy, which is available on our website.
Confidentiality
We respect your privacy and will not disclose any personal or sensitive information to third parties without your consent, except as required by law or as necessary to provide our services.
Termination
Termination by Client
Clients may terminate the service agreement at any time, subject to the cancellation terms outlined in the agreement. Any outstanding fees must be paid in full upon termination.
Termination by Kayra Packers & Movers
We reserve the right to terminate the service agreement if the client fails to comply with these terms and conditions, provides false information, or engages in illegal or unethical behavior.
Additional Provisions
Force Majeure
Kayra Packers & Movers is not liable for any delays, damage, or loss resulting from circumstances beyond our control, including but not limited to natural disasters, accidents, traffic conditions, and governmental actions.
Severability
If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Kayra Packers & Movers operates. Any legal actions or proceedings arising out of or relating to these terms must be brought in the appropriate courts of that jurisdiction.
At Kayra Packers & Movers, we are dedicated to providing exceptional moving services while maintaining transparency and accountability. Our terms and conditions are designed to ensure a clear understanding of the rights and responsibilities of both parties, fostering a positive and professional relationship. By adhering to these terms, we can work together to ensure a smooth, efficient, and stress-free moving experience.
For any questions or further information, please contact us:
Address: S-174, Near Parking 4, Transport Nagar, Kanpur Rd, Lucknow, India 226012
Phone: +919084429443
E-mail: kayrapackers@gmail.com
Website: kayrapackers.com
Thank you for choosing Kayra Packers & Movers for your relocation needs.