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Services Policy

Services Policy

At Kayra Packers & Movers, we are dedicated to providing high-quality moving and relocation services. This Services Policy outlines the terms and conditions governing the services we offer to ensure clarity and mutual understanding between us and our valued customers.

Scope of Services

We offer a comprehensive range of moving and relocation services, including but not limited to:

  • Residential Relocation: Moving household items safely and efficiently.
  • Commercial Relocation: Office and business relocations with minimal downtime.
  • Packing Services: Professional packing using high-quality materials.
  • Loading and Unloading: Safe handling of items during the loading and unloading process.
  • Vehicle Transportation: Secure transportation of cars, bikes, and other vehicles.
  • Storage Solutions: Short-term and long-term storage options.
  • Insurance Services: Comprehensive insurance coverage for added protection.

Service Booking and Confirmation

1. Booking Process
Customers can book our services through our website, via email, or by contacting our customer service team. Upon booking, you will receive a confirmation email with the details of your order, including the scheduled dates and estimated costs.

2. Service Agreement
A detailed service agreement outlining the terms and conditions will be provided. This agreement must be reviewed and signed by the customer before the commencement of services.

Pricing and Payment

1. Transparent Pricing
We provide transparent pricing with no hidden charges. The cost of services will be clearly communicated during the booking process.

2. Payment Terms
A deposit may be required at the time of booking. The remaining balance is due upon completion of the services. We accept various payment methods, including credit/debit cards, bank transfers, and cash.

Cancellation and Rescheduling

1. Cancellation Policy

  • Advance Notice: Customers may cancel their booking by providing at least 48 hours’ notice prior to the scheduled service date for a full refund.
  • Short Notice: Cancellations made less than 48 hours before the scheduled service date may incur a cancellation fee.

2. Rescheduling Policy
Customers may reschedule their service date by providing at least 48 hours’ notice. We will do our best to accommodate the new schedule based on availability.

Customer Responsibilities

1. Accurate Information
Customers are responsible for providing accurate and complete information regarding their relocation needs, including the inventory of items, special handling requirements, and any access restrictions.

2. Packing Requirements
For customers opting for self-packing, all items must be packed securely and labeled appropriately. We are not liable for damages to items packed by the customer.

3. Availability
Customers must ensure someone is available at the pickup and delivery locations to oversee the process and sign off on the service completion.

Liability and Insurance

1. Limited Liability
Kayra Packers & Movers is liable for damages caused by our negligence during the handling and transportation of your belongings. Our liability is limited to the value of the damaged item or the cost of repair.

2. Insurance Coverage
We offer comprehensive insurance coverage for your belongings during the move. Customers are encouraged to opt for insurance for added protection. Details of the insurance policy will be provided upon request.

Dispute Resolution

1. Complaints
Customers are encouraged to report any issues or complaints to our customer service team immediately. We will strive to resolve all complaints promptly and fairly.

2. Claims Process
In case of damage or loss, customers must file a claim within 7 days of delivery. Our claim surveyors will assess the damage and coordinate with our Claims Department for swift resolution.

Modifications and Updates

Kayra Packers & Movers reserves the right to update or modify this Services Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed about our terms and conditions.

Contact Information

For any questions or concerns regarding our Services Policy, please contact us at:

Thank you for choosing Kayra Packers & Movers. We are committed to providing you with reliable and efficient moving services.