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Support Policy

Support Policy

At Kayra Packers & Movers, we are committed to providing exceptional customer support to ensure a smooth and stress-free moving experience. This Support Policy outlines the various support services we offer and the procedures for obtaining assistance.

Support Services

1. Pre-Move Support

  • Consultation: Our customer support team is available to provide consultations, answer questions, and help you plan your move.
  • Quotations: We offer detailed quotations based on your specific moving requirements.
  • Scheduling: Assistance with scheduling your move at a time that is convenient for you.

2. During the Move

  • Real-Time Updates: Providing real-time updates on the status of your move, including tracking information for your shipment.
  • Issue Resolution: Immediate assistance with any issues or concerns that may arise during the moving process.
  • Communication: Open lines of communication with our team throughout the move to ensure everything goes smoothly.

3. Post-Move Support

  • Unpacking Assistance: Support with unpacking and settling into your new location if requested.
  • Feedback Collection: We value your feedback and will reach out to gather your thoughts on our services.
  • Claims Handling: Assistance with filing and resolving claims for any damages or losses incurred during the move.

Contacting Support

1. Phone Support
Our customer support team is available via phone at +919084429443. Available 24 Hours & All 7 Days Service.

2. Email Support
You can reach us via email at kayrapackers@gmail.com. We strive to respond to all emails within 24 hours.

3. Online Support
Visit our website kayrapackers.com to access our online support resources, including FAQs, live chat, and contact forms.

Response Times

1. Initial Response
We aim to respond to all support inquiries within 24 hours during business days. Urgent issues will be prioritized.

2. Resolution Time
The time required to resolve an issue will depend on its complexity. Our team will provide an estimated resolution time upon acknowledging your request.

Customer Responsibilities

1. Accurate Information
Customers are responsible for providing accurate and complete information when requesting support. This includes details about the move, contact information, and specific concerns or questions.

2. Timely Reporting
Customers should report any issues or concerns as soon as they arise to ensure timely resolution.

3. Cooperation
Customers are expected to cooperate with our support team by providing necessary information and access to resolve any issues.

Feedback and Improvement

We are committed to continuously improving our services. We encourage customers to provide feedback on their support experience to help us identify areas for improvement.

Modifications and Updates

Kayra Packers & Movers reserves the right to update or modify this Support Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed about our support services.

Contact Information

For any questions or concerns regarding our Support Policy, please contact us at:

Thank you for choosing Kayra Packers & Movers. We are committed to providing you with exceptional support to ensure a successful and stress-free moving experience.