Refund and Returns Policy

At Kayra Packers & Movers, customer satisfaction is our top priority. We are committed to providing reliable and efficient moving services. However, we understand that there may be instances where refunds or returns are necessary. This Refund and Returns Policy outlines our procedures for handling such situations.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Service Cancellation: If you cancel our services at least 48 hours before the scheduled moving date, you may be eligible for a full or partial refund.
• Service Delay or Non-Performance: If we are unable to perform the agreed-upon services due to our fault, you may be eligible for a refund.
• Damage or Loss: If your belongings are damaged or lost during the move, you may be eligible for a refund or compensation, subject to our claims process.

2. Refund Request Process

To request a refund, please follow these steps:

• Contact Us: Notify us of your refund request as soon as possible by contacting our customer service team at [insert contact details].
• Provide Details: Include your booking reference number, the reason for the refund request, and any relevant documentation or evidence (e.g., photos of damaged items).
• Review Process: Our team will review your request and assess its eligibility based on the criteria outlined in this policy.

3. Refund Approval and Processing

Once your refund request is approved, we will process the refund within 14 business days. Refunds will be issued using the original payment method. You will receive a confirmation email once the refund has been processed.

4. Returns and Claims for Damaged or Lost Items

If your belongings are damaged or lost during the move, please follow these steps:

• Report the Issue: Notify our team immediately upon discovering any damage or loss. Provide detailed information and photographic evidence of the damaged items.
• Claim Survey: Our claim surveyors will assess the damage or loss and coordinate with our Claims Department at our Corporate office in Lucknow.
• Claim Resolution: We strive to resolve all claims within 14 days from the date of claim generation. You may be offered repair, replacement, or compensation for the damaged or lost items, depending on the nature of the claim.

5. Non-Refundable Services

Certain services may not be eligible for refunds, including but not limited to:

• Last-Minute Cancellations: Cancellations made less than 48 hours before the scheduled moving date may not be eligible for a refund.
• Partial Services: If only a portion of the services was completed, refunds for the incomplete portion will be considered on a case-by-case basis.

6. Need help? Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us at:

Kayra Packers & Movers

7. Policy Updates

Kayra Packers & Movers reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our procedures.

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Thank you for choosing Kayra Packers & Movers. We value your trust and are committed to providing exceptional service and support.